- Shipping & Returns
Shipping & Returns
Barbara Cosgrove Online Returns Policy
All returns and/or exchanges must be requested within 5 days of receiving the product. Please contact us to request a return authorization. After submitting your return/exchange request, we will review the information and forward you via email instructions for returning the item. All returned/exchanged items are done so at the expense of the customer. All items must be returned in their original packaging in new re-saleable condition. All returns are subject to a 25% re-stocking fee.
All damaged items will be replaced in a timely manner with like product. Please submit any damage claims within 10 days of receipt of the product. Please contact us for further instructions. We will require detailed images of the damages to the product. Please do not discard original packaging. Damages may have occurred in shipping. Please do not return items without prior authorization. For returns on all eligible items that are not defective, we are required to charge a 25% restocking fee.
Please note that items shipped back to us without return authorization will be returned to you. All items must be returned in their original condition in original packaging within 10 business days for a refund/exchange. If an item is returned in a condition wherein it cannot be resold, you will be charged full price, plus shipping for the product. Please contact us with any questions.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.